Let me tell you about the harrowing saga that filled our weekend… I was working away… attempting to write a post. Everything was painfully slow… and then all I could see is that little colorful ‘death wheel’ as I like to call it spinning around… computer unresponsive. Thankfully, I purchased the Apple Care extended warranty (adds two years on to the regular one year warranty). So I was able to call support to get some much needed help. I’m not an Apple genius. I try to keep up, but whew, some things are beyond me, and this was one of them! I got a great support person I could understand, he was clear, we went through steps and he determined I needed to wipe the hard drive and reload Mac OS X Lion. “Uuuuhhhh”, I heard myself stutter “ooooo-kkkkkk”, but really my innards were screaming NOOOOOOO! “Do you have a backup?” he asked. “Yes” I replied, without hesitation. I mean I have an external hard drive plugged in, I assume it works? I have taken a trip through the TIME CAPSULE just to see what riding in space is like… it miraculously captures your info from each day… We wiped it clean, and reloaded Lion. After that, the computer was unresponsive. We determined that we would make an appointment and take it to the ER (Apple store)… luckily we were able to take it that night. Genius Brian ran the first diagnostic on it. “Everything looks like it should”. Oh. Great. I don’t want everything to look like it should or these problems are going to keep happening, I mean I DO want everything to be ok, but not unless it really is… He said there is one more test… he ran it… and it could not recognize the hard drive. Ok… now we have a diagnosis… that’s a relief! It was scheduled to have the hard drive replaced, and I am sooooo very thankful that it was still under warranty (I LOVE YOU APPLE CARE!)! We were able to pick it up the next morning…
It was nice to have it back in our hot little hands. The backup worked like a miracle. It costed us nothing. Dropping it off we even got a parking spot in the front of the store, WHEN does that ever happen. One more thing… next week is tax free weekend… which means it would have taken MUCH longer for the computer to be worked on, because the Apple store becomes a zoo during tax free weekend! After all, that’s when we bought it a few years ago! It was worth standing in the heat for hours to not pay tax on it!
All this blah blah blah, to say… if you’re about to purchase an Apple product… do not hesitate to buy the Apple Care extended warranty. It’s worth Every. Single. Penny. We, in Charleston, SC, are so fortunate to have the Apple store right here. First class all the way.
So glad to be back among the living… !
Catch you back here tomorrow!